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Chinmai Sravanthi Udayagiri (ChinmaiSravanthi)
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ChinmaiSravanthi Member since 2018 1 post
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Posted: 2 weeks 2 days ago
Last activity: 2 days 13 hours ago

Can the Default Case view template in Cosmos be changed?

Can the default case view template (Summary Panel,case work area, utilities panels) be changed in cosmos be changed?

As per point 4 in this article it shouldn't be customized, but there is a new template available from Pega 8.4 for the case view( template name:wide case page UI template) as per this video.

So this means the cosmos default case view template be customized? Will it create any issues?

Thanks in advance.

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Platform User Experience Case Management