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Satya Dasika (SatyaSDasika1)
Accenture
Mr.
Accenture
US
SatyaSDasika1 Member since 2011 5 posts
Accenture
Posted: April 25, 2021
Last activity: April 29, 2021
Posted: 25 Apr 2021 17:18 EDT
Last activity: 29 Apr 2021 7:49 EDT

Can email channel track email thread

We have a requirement, where we will get replies for an email received. Is there any OOTB method to consolidate those emails into one case

Pega Customer Service for Healthcare Conversational Channels Healthcare and Life Sciences Lead System Architect