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AGRAWALK Member since 2007 3 posts
Bank Of America
Posted: January 11, 2017
Last activity: January 13, 2017
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Can I configure a button to have different action sets conditionally?

I need to have a customized GetNext button in Home Page Dash board for various workbaskets. Please see attached the screenshot of the portal. This getNext Button activity should either open the work object pulled or show error Harness. When we try to configure this button, It only gives two options to add - 1) "Open Work Item" Action - which works fine if getNext is returning a case. but doesnt work if there is no case available for the user to work on. 2)"Refresh This section" or "Show Harness"- this works fine when there is an error. if there is a WorkObject returned by teh activity, show Harness action doesnt open the assignment for teh user to work on. Can anyone provide a good resolution for this scenario?

***13/10/2016: Updated by moderator: Lochan to update post with original body text that was lost due to a PDN bug; Apologies for the inconvenience caused***

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