Question3Replies50ViewsX AbikashKumarS Member since 2014 12 posts Cognizant Technology Solutions Posted: 1 year agoLast activity: 1 year ago Closed Can Pega Call be used without CS Framework?We have a requirement to show customer details to the customer service representative when customer calls. We don't need other features of CS framework like service or intent tasks.Can this be achieved without using CS framework?***Edited by Moderator: Lochan to update platform capability tags*** Pega Customer Service Conversational Channels ReplyI also have this Question (0) FacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoMahesh Midthuru PEGA replied to AbikashKumarSHi Abikash, Can you let us the version of your platform and framework so that we can cross check with our SME's to confirm whether it supports or not in the version you are currently in. Regards, Mahesh M Posted: 1 year agoAbikashKumarS Cognizant Technology Solutions replied to Mahesh MidthuruHi Mahesh - We are using Pega 8.2 platform. We want to use the latest Pega Call 8.2. Thanks, Abikash Posted: 1 year agoKeith_W6 PEGA replied to AbikashKumarSAbikash, I believe you already received an answer to this from the product PO. The answer is yes. You will need customize your application to pull in the needed rules for Pegacall to work.