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AbikashKumarS Member since 2014 14 posts
Cognizant
Posted: 1 year ago
Last activity: 1 year 3 months ago
Closed

Can Pega Call be used without CS Framework?

We have a requirement to show customer details to the customer service representative when customer calls. We don't need other features of CS framework like service or intent tasks.

Can this be achieved without using CS framework?

***Edited by Moderator: Lochan to update platform capability tags***

Pega Customer Service Conversational Channels
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