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Abikash Kumar Sharma (AbikashSharma)
Cognizant

Cognizant
SE
AbikashSharma Member since 2014 15 posts
Cognizant
Posted: June 7, 2019
Last activity: June 10, 2019
Posted: 7 Jun 2019 5:20 EDT
Last activity: 10 Jun 2019 15:43 EDT
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Can Pega Call be used without CS Framework?

We have a requirement to show customer details to the customer service representative when customer calls. We don't need other features of CS framework like service or intent tasks.

Can this be achieved without using CS framework?

***Edited by Moderator: Lochan to update platform capability tags***

Pega Customer Service Conversational Channels
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