Question 3 Replies 59 Views × Close popover Abikash Kumar Sharma (AbikashSharma) Cognizant Cognizant SE View Profile Send Message AbikashSharma Member since 2014 15 posts Cognizant Posted: June 7, 2019 Last activity: June 10, 2019 Posted: 7 Jun 2019 5:20 EDT Last activity: 10 Jun 2019 15:43 EDT Closed Can Pega Call be used without CS Framework? We have a requirement to show customer details to the customer service representative when customer calls. We don't need other features of CS framework like service or intent tasks. Can this be achieved without using CS framework? ***Edited by Moderator: Lochan to update platform capability tags*** Pega Customer Service Conversational Channels × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 7 Jun 2019 16:01 EDT × Close popover Umamaheshwar Reddy Midthuru (Mahesh Midthuru) PEGA Sr. Software Solutions Engineer Pegasystems Inc. US View Profile Send Message Mahesh Midthuru PEGA replied to AbikashSharma Hi Abikash, Can you let us the version of your platform and framework so that we can cross check with our SME's to confirm whether it supports or not in the version you are currently in. Regards, Mahesh M Posted: 1 year ago Posted: 10 Jun 2019 3:44 EDT × Close popover Abikash Kumar Sharma (AbikashSharma) Cognizant Cognizant SE View Profile Send Message AbikashSharma Cognizant replied to Mahesh Midthuru Hi Mahesh - We are using Pega 8.2 platform. We want to use the latest Pega Call 8.2. Thanks, Abikash Posted: 1 year ago Posted: 10 Jun 2019 15:43 EDT × Close popover Keith Whitehouse (Keith_W6) PEGA GCS Solutions Engineer Fellow Pegasystems Inc. US View Profile Send Message Keith_W6 PEGA replied to AbikashSharma Abikash, I believe you already received an answer to this from the product PO. The answer is yes. You will need customize your application to pull in the needed rules for Pegacall to work.