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Trina Roy (trina_r)
Scotiabank Pega COE
Lead System Architect
Scotiabank Pega COE
CA
trina_r Member since 2012 8 posts
Scotiabank Pega COE
Posted: January 25, 2021
Last activity: February 9, 2021
Posted: 25 Jan 2021 15:31 EST
Last activity: 9 Feb 2021 3:40 EST

Can Pega Email BOT extract intent and entities from 2nd level email attachments ?

Can Pega Email BOT extract intent and entities from 2nd level email attachments ?

The question is in the context of Pega 8.1.4. 

The relevant documentation states parsing of attachments but does not mention support for 2nd level emails embedded as attachments (.eml) to top level email and in turn containing attachments like PDFs

https://community.pega.com/knowledgebase/articles/conversational-channels/85/enabling-email-attachments-analysis-during-email-triage 

Pega Platform 8.1.4 Conversational Channels Insurance Lead System Architect