Can Pega Email BOT extract intent and entities from 2nd level email attachments ?
The question is in the context of Pega 8.1.4.
The relevant documentation states parsing of attachments but does not mention support for 2nd level emails embedded as attachments (.eml) to top level email and in turn containing attachments like PDFs
@trina_r yes, it is possible to detect entities from embedded attachments. You'll need to add ‘eml' as extractable file in pySetTextExtractionCapabilities DT. In 8.1.4, topics cannot be derived from attachments. Only entities are identified from attachment. This has changed in later releases.