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Markus Moranz (moram)
Principal Enterprise Architect
Pegasystems Inc.
moram Member since 2019 7 posts
Posted: October 20, 2020
Last activity: October 20, 2020

Can Pega Troubleshooter directly be searched and started in a Pega Knowledge Help Site?

Given a knowledge troubleshooter is authored in Pega Knowledge Management.

Given a Help Site is configured also with Knowledge Articles.

  1. Can a Knowledge Troubleshooter be searched and started from configured Pega Knowledge Help Site?
  2. Can a Knowledge Troubleshooter be started from a link/reference in a Knowledge Article?  
  3. Can a Knowledge Help Site be configured in Knowledge Management and opened in browser directly without "mashup" in an "outer framing site"?
    1. If yes, what is that direct URL?  
  4. Can Knowledge Troubleshooters be categorized and tagged as can articles?
  5. Can Troubleshooter answers/information questions make use of "snippets" in Knowledge Management authoring of a troubleshooter?


Pega Knowledge 8.4 User Experience Solutions Consultant