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Bhagath_Vasireddy Member since 2015 4 posts
Cognizant
Posted: 4 years ago
Last activity: 4 years 10 months ago
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Can the PegaCHAT be installed and utilized without CPM/PegaCS  framework?

We are working in a  RFP where we have a requirement to implement chat capability within the application. Following is the high level requirement

– Support User Chat feature

o   A user logs in to Application

o   The user decides they need help

o   The user selects chat icon

o   The system validates the user

o   The system puts the user in queue

o   A support user accepts the chat session

We are thinking of PegaCHAT but we learnt that it works only with CPM/PegaCS framework.  We have following questions-

1. Can the PegaCHAT be installed and utilized without CPM/PegaCS  framework?

2. Is there any other CHAT solution that can meet above requirement?

Pega Customer Service
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