Posted: 22 Dec 2020 5:38 EST Last activity: 23 Dec 2020 4:00 EST
Can we change the Resolution stage status in a case without Resolved- prefix?
My case type has few stages with individual status for each stage. I have a requirement where the Resolution stage status should not be affixed with any prefix like "Resolved-Approved" or "Resolved-Rejected". When I tried adding some other status which did not have Resolved- as a prefix I am getting the error,
This record has 1 error(s) in 1 place(s) .
Stage Work Status—
Please enter status starting with Resolved-
Is there a way to achieve this requirement to have resolution status customized as "Approved" or "Completed" alone?
***Edited by Moderator: Pooja Gadige to add platform capability tag***