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SubhajitChattopadhya Member since 2010 36 posts
Infosys Australia
Posted: 1 year ago
Last activity: 1 year ago
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Can we compare the skills in an assignment with the skills of an operator?

Hi,

I have a requirement where I need to match the skills mentioned in an assignment with the operator skills who is actually working on that assignment.

The scenario is :- Operators having a skill, e.g. English should ideally get cases where the assignment is configured to have English Skill. This can be configured using any standard OOTB routing activity. But the issue is if anyone transfers a case to a user who does not have the expected or desired skill, he should not be able to work on the assignment and would just have few generic flow actions configured for him like transfer case etc.

For this scenario, I have checked that an operator profile skill you can get via the OperatorID.pySkills(1).pySkillName and we need to match this with the skill that is expected in the assignment shape. I understand that pxSkillsRequired and pxSkillsDesired valuelist properties are present in Assign- class which gets populated under newAssignPage but I am unable to see the Skill name, I am only able to see the value of the skill proficiency and that too I can see once I click on the begin button and perform the assignment.

What would be the best solution to this problem?

Low-Code App Development Low-Code App Development Dev/Designer Studio Case Management
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