Question4Replies2144Views SudheerNimmagadda Member since 2012 10 posts Cognizant Posted: December 16, 2015Last activity: October 3, 2017 Closed Solved can we configure an email listener to pick email from a sub folderHi Team,can we configure an email listener to pick emails from a sub folder? please let me know.Thanks,Sudheer Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agoGangababu PEGA replied to SudheerNimmagaddaYes. We can configure Email listener to listener in subfolder. However all incoming emails should go to that sub folder directly instead of INBOX. Posted: 4 years agoSantanu PEGA replied to SudheerNimmagaddaHiEmail listeners provide the Pega 7 Platform with the information it needs to route email incoming messages to an email service rule (Rule-Service-Email rule type). They identify the Listener, the email account name, the name of the mail folder to monitor, the message format of the incoming messages, which email service rule to route messages to, and so on.For this Folder name you have to Enter the name of the email folder that the listener is to monitor, typically INBOX.So I think you can change that and check with the subfolder name. Posted: 4 years agoAartiM96 Atos replied to SudheerNimmagaddaHi Sudheer, We have a similar requirement. To listen email from a sub-folder. Did it work for you/?How did u mention the folder path? >> INBOX>> INBOX/SUBFOLDERNAME>> SUBFOLDERNAMEThanks,Aarti Mehta Accepted Solution Posted: 3 years agoShekhar_Shubham PEGA replied to AartiM96Hi, In the Folder name field, specify the name of the email folder that the listener is to monitor, typically INBOX. However, you can update this to suit your requirements. If you specify a subfolder, be sure to include higher-level folders, for example, INBOX/Sub-Folder. Remember: You specify the folder paths and names in accordance with your email provider. https://pdn.pega.com/troubleshooting-common-email-issues/troubleshooting-common-email-issues Thank You.