Question 4 Replies 2237 Views × Close popover Sudheer Nimmagadda (SudheerNimmagadda) Cognizant Cognizant US View Profile Send Message SudheerNimmagadda Member since 2012 10 posts Cognizant Posted: December 16, 2015 Last activity: October 3, 2017 Posted: 16 Dec 2015 5:44 EST Last activity: 3 Oct 2017 10:19 EDT Closed Solved can we configure an email listener to pick email from a sub folder Hi Team, can we configure an email listener to pick emails from a sub folder? please let me know. Thanks, Sudheer Data Integration × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 5 years ago Posted: 16 Dec 2015 5:48 EST × Close popover Veera Gangababu Gollapalli (Gangababu) PEGA Principal Technical Solutions Engineer PEG IN View Profile Send Message Gangababu PEGA replied to SudheerNimmagadda Yes. We can configure Email listener to listener in subfolder. However all incoming emails should go to that sub folder directly instead of INBOX. Posted: 5 years ago Posted: 16 Dec 2015 5:51 EST × Close popover Santanu Bhattacherjee (Santanu) PEGA Manager CRM - Field Service Pegasystems Inc. IN View Profile Send Message Santanu PEGA replied to SudheerNimmagadda Hi Email listeners provide the Pega 7 Platform with the information it needs to route email incoming messages to an email service rule (Rule-Service-Email rule type). They identify the Listener, the email account name, the name of the mail folder to monitor, the message format of the incoming messages, which email service rule to route messages to, and so on. For this Folder name you have to Enter the name of the email folder that the listener is to monitor, typically INBOX. So I think you can change that and check with the subfolder name. Posted: 5 years ago Posted: 18 Mar 2016 5:43 EDT × Close popover Aarti Mehta (AartiM96) Atos Atos IN View Profile Send Message AartiM96 Atos replied to SudheerNimmagadda Hi Sudheer, We have a similar requirement. To listen email from a sub-folder. Did it work for you/? How did u mention the folder path? >> INBOX >> INBOX/SUBFOLDERNAME >> SUBFOLDERNAME Thanks, Aarti Mehta Accepted Solution Posted: 3 years ago Posted: 31 Aug 2017 4:05 EDT × Close popover Shubham Shekhar (Shekhar_Shubham) PEGA Senior Technical Solutions Engineer Pegasystems Inc. IN View Profile Send Message Shekhar_Shubham PEGA replied to AartiM96 Hi, In the Folder name field, specify the name of the email folder that the listener is to monitor, typically INBOX. However, you can update this to suit your requirements. If you specify a subfolder, be sure to include higher-level folders, for example, INBOX/Sub-Folder. Remember: You specify the folder paths and names in accordance with your email provider. https://pdn.pega.com/troubleshooting-common-email-issues/troubleshooting-common-email-issues Thank You.