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MADHURIAVINASH Member since 2018 7 posts
TECHMAHINDRA
Posted: 3 months ago
Last activity: 1 month 1 week ago

Can we delete duplicate cases pulled using case match rule?

Hi All

We am working on a POC and trying to find the duplicate cases by using out of the box Search Duplicates smart shape

It is working fine but my doubt is, do we any chance to delete the duplicate cases identified by the case match rule?? If so how?? 

Just trying to understand the available possibilities.

Any  inputs would be of great help.

FYI- I am creating the case as a temporary case and it would be a temporary case at this stage of my flow.

Thanks!

Madhuri

***Edited by Moderator: Pallavi to update platform capability tags***  

Case Management System Architect
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