rajivr15 Member since 2014 8 posts
Posted: 3 years ago
Last activity: 3 years ago

can we have two SLA on same assignment.I need to add SLA based on local action.

We have one assignment and we already have one SLA added to it.

As per new requirement I need to add one local action on that assignment and when user clicks on sumbit case will be routed to same workbasket and case will be on same assignmnet,

Now,here i need to implement SLA so that if no one picks WO from that assignmnet.SLA should be triggred and case should be routed to some other workbasket while assignment remains same.

Please let me know if any1 have any idea,

***Updated by Moderator: Marissa to update categories***

Case Management
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