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Infosys Australia
Posted: March 16, 2016
Last activity: April 7, 2016
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Can we integrate Pega Chat engine with other livechat application?
Hi Team,
We have a requirement in which we need to integrate the web chat widget for a website to the Pega Chat in Customer Service application of Pega so that we can get the interaction feed directly from the chatting widget of the website inside Pega. I just wanted to know whether that is feasible to do and if yes then what would be the way to do that.
Thanks and Regards,
Subhajit
I'm honestly baffled by the question. Can you please elaborate ? Include screen shots or mocks of what your use case is. Have you worked the most recent version of Pega Chat, i.e in CS 7.1.4 ?
thanks