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SubhajitChattopadhya Member since 2010 36 posts
Infosys Australia
Posted: 4 years ago
Last activity: 4 years 5 months ago
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Can we integrate Pega Chat engine with other livechat application?

Hi Team,

We have a requirement in which we need to integrate the web chat widget for a website to the Pega Chat in Customer Service application of Pega so that we can get the interaction feed directly from the chatting widget of the website inside Pega. I just wanted to know whether that is feasible to do and if yes then what would be the way to do that.

Thanks and Regards,

Subhajit

Pega Customer Service Data Integration
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