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Akhilesh Desu (AkhileshD2727)
Bank of America

Bank of America
US
AkhileshD2727 Member since 2016 1 post
Bank of America
Posted: November 21, 2019
Last activity: November 30, 2019
Posted: 21 Nov 2019 9:47 EST
Last activity: 30 Nov 2019 15:47 EST
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Can we set only Deadline in SLA? (No goal and no passed Deadline)

Hi All,

We have an requirement where we need to set only Deadline for SLA. But we observed that Unless Goal is defined SLA is getting triggered. Just wanted to understand do we always need to set Goal to start an SLA ?

Case Management
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