Question

3
Replies
244
Views
AkhileshD2727 Member since 2016 1 post
Bank of America
Posted: November 21, 2019
Last activity: November 30, 2019
Closed
Solved

Can we set only Deadline in SLA? (No goal and no passed Deadline)

Hi All,

We have an requirement where we need to set only Deadline for SLA. But we observed that Unless Goal is defined SLA is getting triggered. Just wanted to understand do we always need to set Goal to start an SLA ?

Case Management
Moderation Team has archived post
Share this page LinkedIn