Posted: 13 Sep 2016 18:00 EDT Last activity: 5 Oct 2016 10:44 EDT
Can you Raise a Ticket when opening a Work object.
When opening a Work Object, we have a requirement to take the flow to a point in the flow after the first two assignments (because these cases are disputes under the same claim and need to be processed starting at the third assignment). I was hoping to somehow get the flow to the third assignment in the flow by using tickets. ie Open the Work Object under a tempworkpage, position it at the third assignment via a ticket and save the object - so when it is reopened, the work object would be positioned at the third assignment. I tried this and it opens the work object at the first assignment. We are trying to save the Customer Services reps from going thru the first two assignments on multiple cases. Is there a way to do this - it doesn't seem like tickets will work, but maybe another way?
I was able to solve this by opening the obj, doing 2 performFlowActions, storing the AssignmentKey and saving the object. Then doing an openAssignment witht the stored AssignmentKey. This opened the object at the correct assignment. Thank You for your input