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Rim.Frikha Member since 2015 21 posts
Lyance
Posted: 4 years ago
Last activity: 4 years 9 months ago
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Cancel Case and start new case in a Flow

Hello,

We are working in a flow where we do the treatment below:

1.Change the status of the current case to "Resolved Cancelled"

2.Call the case "Action" from a "Create case" shape.

When the flow is called in the case, the current case status changes to "Resolved Cancelled" (we checked in the clipboard ) but we have always the same screen and the new "Action" case is not instantiated.

How can we close the cancelled current case screen and start the new case "Action".

Regards,

Pega Customer Service Case Management
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