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Lindy Weisberg (LindyW20)
Booz Allen Hamilton

Booz Allen Hamilton
LindyW20 Member since 2018 2 posts
Booz Allen Hamilton
Posted: June 3, 2020
Last activity: June 3, 2020

Cancel temporary case causes Empty Work Item Handle

We are using Pega 8.4.0 and have set up a simple demo case built under cosmos (built-on application Theme-Cosmos with 2 small application rulesets) to test features in close to OOTB state.  In this scenario

  1. Inside the UserPortal or DesignerStudio
  2. Start case which is set as a temporary object
  3. First flow starts with an assignment shape for the user
  4. User clicks "Cancel" button

Receive an error pop-up "Empty Work Item Handle". 

We have a similar demo case built on application UIKit, but it works as expected.  The case closes without messages (using case worker portal or designer studio).

Is there a solution to allow the case to exit cleanly?


***Edited by Moderator Marissa to update Platform Capability tags****

Pega Platform 8.4 Case Management