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Posted: 2 months agoUpdated: 1 month ago

CancelRequest optional action for a certain time.

Hello,

I have a requirement where customer can cancel his request anytime before Two hours of the Pickupman Arrival.Customer initially selects the date and time when the pickup man comes to pickup the clothes.Cancel Request is an optional action.How to configure this?

Thankyou.

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

Posted: 2 months ago

Hello, 


I think I would create an Overall SLA on the WorkObject with those two hours. When the Deadline is reached you could setup a flag and use that flag to remove the CancelRequest option.


 
Posted: 2 months ago

Hi


For the Local action, configure the When rule which checks the date time difference as (Pickup Datetime - Current Datetime). 


Return true, if difference greate than 2 else false.


 


Regards


Bhavya
Posted: 1 month ago

Hello Bhavya!


Is it a when rule or an expression? i am unable to do it in a when rule.


I tried different functions to calculate the difference.But it is not working.Please help me out.


If possible provide details.


Thank you!