Candidate case - SAE 1 Course
Hi All,
I know about SLA and Deadlines and we have to configure such things. But what is the time that is assigned to us when we run a new case.
I have attached the photo in which the part i have highlighted with the red rectangle.
Thank You,
Dinesh Ponnusami.
***Updated by Moderator: Lochan. Removed user added helpme, FAQ and Ask the Expert Group tags. Apologies for confusion, shouldn't have been an end-user option***
Hi Prudhvi Ranjan,
Can you tell me the difference between the SLA that i have highlighted in the below attached images.
Thank You,
Dinesh Ponnusami.
Hi Dinesh,
Those are goal and deadline time intervals of that particular case.
2 days, 3 hours from now indicates goal interval to work on that case.
7 days from now indicates deadline for the case.
Please search for the Goal and deadline time intervals in Pega help for more information.
Thanks and Regards,
Prudhvi Ranjan.
Hi Dinesh,
Those are goal and deadline time intervals of that particular case.
2 days, 3 hours from now indicates goal interval to work on that case. To investigate further, open SLA rule mentioned in that case and check the difference between pxcreatedatetime of that case and the goal time interval.
Thanks,
Prudhvi Ranjan