Dinesh Ponnusami (Vishnu91)
TTec Digital
Senior Developer
TTec Digital
Vishnu91 Member since 2016 18 posts
TTec Digital
Posted: August 23, 2016
Last activity: August 30, 2016
Posted: 23 Aug 2016 4:47 EDT
Last activity: 30 Aug 2016 2:11 EDT

Candidate case - SAE 1 Course

Hi All,

I know about SLA and Deadlines and we have to configure such things. But what is the time that is assigned to us when we run a new case.

I have attached the photo in which the part i have highlighted with the red rectangle.

Thank You,

Dinesh Ponnusami.

***Updated by Moderator: Lochan. Removed user added helpme, FAQ and Ask the Expert Group tags. Apologies for confusion, shouldn't have been an end-user option***

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