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MarianeA Member since 2016 72 posts
Murex
Posted: 2 years ago
Last activity: 2 years 2 months ago
Closed

Cannot do any action on a Case object - It does not have a record under the class Assign-Workbasket

Hello,

I am trying to do an action on an object of type Case (either Edit or change case status,..) but I am getting the below warning

"It seems that you have tried to perform a workflow operation that is not valid for the current state of this issue. The likely cause is that somebody has changed The issue recently, please look at the issue history for details. Please refresh the issue and try again."

I have turned on the tracer when clicking on an action and I got the below error:

I have checked the records under the class Assign-WorkBasket and this particular case does not have any record under it.

My question is how to fix that Case object in order to be able to do an action on it and avoid that error?

I am also interested in knowing how it was possible that this case doesn't have an Assign-Workbasket

Many Thanks,

Mariane

***Edited by Moderator Marissa to update platform capability tags***

Low-Code App Development Dev/Designer Studio Case Management Data Integration
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