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PM_Hetault Member since 2014 4 posts
Knowledge Expert
Posted: 2 years ago
Last activity: 2 years 2 months ago
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Cannot skip the New Harness

Hi,

I have on gadget allowing the user to look for a client and open a case on this client (click on a button).

My case has been initially created with the option "Skip 'Create' view when users create a new case" unchecked so as to display a "simple search function".

Now I have created my own flow taking the clientId has a parameter and starting the case (within the same class). I have ticked the "Skip 'Create' view when users create a new case" heck box on the case.

When I start my case via the "Create > New" menu, the New Harness is not displayed.

When I click on my "button", the new Harness is displayed.

Environment : Pega 7.4

Do you have any ideas?

Case Management
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