Question
Cannot skip the New Harness
Hi,
I have on gadget allowing the user to look for a client and open a case on this client (click on a button).
My case has been initially created with the option "Skip 'Create' view when users create a new case" unchecked so as to display a "simple search function".
Now I have created my own flow taking the clientId has a parameter and starting the case (within the same class). I have ticked the "Skip 'Create' view when users create a new case" heck box on the case.
When I start my case via the "Create > New" menu, the New Harness is not displayed.
When I click on my "button", the new Harness is displayed.
Environment : Pega 7.4
Do you have any ideas?
Are you calling the same flow from the button? If the case type was created in 7.4, then you probably have a pyStartCase flow that is invoked when selecting Create > New. You can run Tracer to check and make sure that you call the same flow from the button.