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JohnF575 Member since 2017 2 posts
Liberty Global Europe Ltd
Posted: 2 years ago
Last activity: 2 years 2 months ago
Closed
Solved

Cannot start new Interaction in Customer Service Interaction Portal

We have build a solution using the Customer Service for Communications 7.31 and suddenly started having an issue where a new Interaction cannot be started and the Interaction UI just shows blank when a user tried to start one by accepting a call or trying to start a customer search.

We have tried loading our application using older ruleset versions that are know to work without this issue but the issue persists so we don't believe this is due to any changes that were made.

Has anyone run into a similar issue?

The error that gets generated is:

2018-08-23 16:37:54,613 GMT*8*EXCP0001*0*0*f25416f45c40e82ffdb903d352594bfb*NA*NA*HXCULRCY63XW12T83V2EF1YHTD4TW564R*XX.XXXX*XXX-AT-CSS-Work-Grp1*AgentDesktop:01.01.01*95e9afc37aae8d837f5e4dfdc8420f62*Y*62*HXCULRCY63XW12T83V2EF1YHTD4TW564R*2364*[ACTIVE] ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'*PS1__TABTHREAD2*Rule_HTML_Fragment.WorkFormStandard.Stream*172.23.48.253|172.19.189.1*Activity=@baseclass.doUIAction*Rule-Obj-Activity:ApplicationSetup*@BASECLASS GETWORKSTYLE #20170206T215207.623 GMT Step: 13 Circum: 0*9****NA*NA*XXX-AT-CSS-Work-Grp2-Interaction-Call*pyWorkPage*XXX-AT-CSS-Work-Grp2-Interaction-Call*pyWorkPage*appendStream Rule-HTML-Fragment:WorkFormStandard;appendStream Rule-HTML-Harness:Perform;getStream Rule-HTML-Harness:PerformFrames;java;RULE-OBJ-ACTIVITY @BASECLASS SHOW-HARNESS #20170704T075034.277 GMT Step: 7 Circum: 0;20 additional frames in stack;*assignPage=newAssignPage;pzHarnessID=HIDD07836B343093DFF867CE1AA25F21E92;OutputPageClass=Code-ProcessOutput;DraftMode=false;pyNextAssignmentWorkBasket=false;AccessGroupName=;InsClass=XXX-AT-CSS-Work-Grp2-Interaction-Call;releaseLockManually=true;tabIndex=3;FieldError=;ReferencePageName=pyWorkPage;pyContentType=Work-;pyActionLabel=Start interaction with customer;ConsiderLockingMode=true;portalName=CPMInteractionPortal;EXPANDEDSectionNewCore=true;StartingHarness=New;FlowHandle=RULE-OBJ-FLOW PEGACA-WORK-INTERACTION-CALL CPMINTERACTION #20180823T133026.905 GMT;FrameName=pyWorkPage;pyActivity=@baseclass.doUIAction;coverPage=pyWorkCover;action=createnewwork;elementAction=OPEN;IgnoreDirty=false;FolderType=pyDefault;pyCustomError=;ReadOnly=-1;pyNextAssignment=true;enableTemplate=default;FlowHasEnded=N;pyRecordKey=XXX-AT-CSS-WORK-GRP2-INTERACTION I-5623;TaskIndex=1;flowName=CPMInteraction;MergePage=;workHandle=XXX-AT-CSS-WORK-GRP2-INTERACTION I-5623;EXPANDEDSectionHeader=true;ModelToUse=pyDefault;pzPrimaryHarnessPageClass=XXX-AT-CSS-Work-Grp2-Interaction-Call;EXPANDEDSectionCore=true;bExcludeLegacyJS=true;pyConfirmChoice=AutoClose;SuccessIndicator=0;iconPath=images/pyCaseTreeTask.gif;EXPANDEDSectionNewCoreParty=true;EXPANDEDSectionNewHeader=true;Action=Perform;portalThread=OpenPortal;className=;WorkPartiesRule=pyCaseManagementDefault;AJAXTrackID=1;SkipNewHarness=true;portalThreadName=OpenPortal;CoverClass=;KeepFixedVisible=true;workPage=pyWorkPage;streamKeys={pxObjClassEQUALSRule-HTML-Harness, pyStreamNameEQUALSPerformFrames};pyStatus=success;OnlyCreateOutputPageIfError=true;inStandardsMode=true;HarnessType=Perform;checkWorkbaskets=false;dynamicContainerID=c66230a4-dae4-4346-afb0-c6c544079c8e;key=XXX-AT-CSS-WORK-GRP2-INTERACTION I-5623;AlwaysShowFormLevelErrors=false;FormError=;pyNextAssignmentWorkBasketAdhoc=false;assignmentHandle=ASSIGN-WORKLIST XXX-AT-CSS-WORK-GRP2-INTERACTION I-5623!APPCONTACTSEARCH;contentID=ad4921b1-a7be-6a81-ad0d-b6055bfa2604;pyNextAssignmentAdhoc=true;bPersist=true;Purpose=PerformFrames;pzPrimaryHarnessPageName=pyWorkPage;label=I-5623;TaskStatus=CPMSearch;InHarness=true;CreatesTemporaryObject=false;pyStackTrace=;EXPANDEDSectionAction=true;threadID=PS1__TABTHREAD2;GetWorkCreateInfo=;HasAutoStart=false;CurrentUserHasOwnership=true;pyConfirmHarness=AutoClose;workPageName=pyWorkPage;ClientInt=Start;HarnessPurpose=New;threadFamilyName=;HTMLClass=Rule-HTML-Harness;FlowType=CPMInteraction;StartingModel=pyDefault;pyStreamName=Perform;OutputPageName=pyOutput;HarnessMode=ACTION;streamKeys2={pxObjClassEQUALSRule-HTML-Harness, pzInputEQUALSNoInput, pyStreamNameEQUALSPerformFrames};*[MSG][Section 'pzClientDynamicData' execution error on page 'pyWorkPage' of class XXX-AT-CSS-Work-Grp2-Interaction-Call'.][STACK][com.pega.pegarules.pub.clipboard.InvalidParameterException: Expression must have output. Details: Invalid value for RULE-DECLARE-EXPRESSIONS PEGACA-WORK-INTERACTION .WORKSTATUS!.ACCOUNTS() #20171018T100135.480 GMT passed to ChainingEngine.addChangeTreeRule()<CR> at com.pega.pegarules.exec.internal.declare.infengine.ChainingEngine.addChangeTreeRule(ChainingEngine.java:1509)<CR> at com.pega.pegarules.exec.internal.declare.infengine.ChainingEngine.addChangeTreeVariable(ChainingEngine.java:1405)<CR> at com.pega.pegarules.exec.internal.declare.infengine.ChainingEngine.addChangeTree(ChainingEngine.java:1257)<CR> at com.pega.pegarules.exec.internal.declare.infengine.InfEngUtilsImpl.getExpressionMetadata(InfEngUtilsImpl.java:1042)<CR> at com.pegarules.generated.html_fragment.ra_stream_workformstandard_37d09b5e9bb09bfd2e6aeb1fd20ea661.performStream_4(ra_stream_workformstandard_37d09b5e9bb09bfd2e6aeb1fd20ea661.java:4946)<CR> at com.pegarules.generated.html_fragment.ra_stream_workformstandard_37d09b5e9bb09bfd2e6aeb1fd20ea661.include_4(ra_stream_workformstandard_37d09b5e9bb09bfd2e6aeb1fd20ea661.java:5258)<CR> at com.pegarules.generated.html_fragment.ra_stream_workformstandard_37d09b5e9bb09bfd2e6aeb1fd20ea661.performStream_6(ra_stream_workformstandard_37d09b5e9bb09bfd2e6aeb1fd20ea661.java:5711)<CR> at com.pegarules.generated.html_fragment.ra_stream_workformstandard_37d09b5e9bb09bfd2e6aeb1fd20ea661.include_6(ra_stream_workformstandard_37d09b5e9bb09bfd2e6aeb1fd20ea661.java:5770)<CR> at com.pegarules.generated.html_fragment.ra_stream_workformstandard_37d09b5e9bb09bfd2e6aeb1fd20ea661.performStream_11(ra_stream_workformstandard_37d09b5e9bb09bfd2e6aeb1fd20ea661.java:6154)<CR> at com.pegarules.generated.html_fragment.ra_stream_workformstandard_37d09b5e9bb09bfd2e6aeb1fd20ea661.execute(ra_stream_workformstandard_37d09b5e9bb09bfd2e6aeb1fd20ea661.java:110)<CR> at com.pega.pegarules.session.internal.mgmt.StreamBuilderTools.appendStreamKeepProperties(StreamBuilderTools.java:779)<CR> at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.getStream(IncludeStreamRuntime.java:332)<CR> at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.emitIncludeStreamReference(IncludeStreamRuntime.java:252)<CR> at com.pega.pegarules.session.internal.mgmt.autostreams.AutoStreamRuntimeImpl.emitIncludeStreamReference(AutoStreamRuntimeImpl.java:409)<CR> at com.pegarules.generated.html_harness.ra_stream_perform_3682e8f79f68cdccbc676f030e9a0719.buildHarnessMarkup_1(ra_stream_perform_3682e8f79f68cdccbc676f030e9a0719.java:3763)<CR> at com.pegarules.generated.html_harness.ra_stream_perform_3682e8f79f68cdccbc676f030e9a0719.performStream_16(ra_stream_perform_3682e8f79f68cdccbc676f030e9a0719.java:3907)<CR> at com.pegarules.generated.html_harness.ra_stream_perform_3682e8f79f68cdccbc676f030e9a0719.execute(ra_stream_perform_3682e8f79f68cdccbc676f030e9a0719.java:124)<CR> at com.pega.pegarules.session.internal.mgmt.StreamBuilderTools.appendStreamKeepProperties(StreamBuilderTools.java:779)<CR> at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.getStream(IncludeStreamRuntime.java:332)<CR> at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.emitIncludeStreamReference(IncludeStreamRuntime.java:252)<CR> at com.pega.pegarules.session.internal.mgmt.autostreams.AutoStreamRuntimeImpl.emitIncludeStreamReference(AutoStreamRuntimeImpl.java:409)<CR> at com.pegarules.generated.html_harness.ra_stream_performframes_f140699da265e346490b854df3c1ae4a.choose_9(ra_stream_performframes_f140699da265e346490b854df3c1ae4a.java:5341)<CR> at com.pegarules.generated.html_harness.ra_stream_performframes_f140699da265e346490b854df3c1ae4a.includeFrameStream_2(ra_stream_performframes_f140699da265e346490b854df3c1ae4a.java:5430)<CR> at com.pegarules.generated.html_harness.ra_stream_performframes_f140699da265e346490b854df3c1ae4a.buildHarnessMarkup_2(ra_stream_performframes_f140699da265e346490b854df3c1ae4a.java:5536)<CR> at com.pegarules.generated.html_harness.ra_stream_performframes_f140699da265e346490b854df3c1ae4a.performStream_23(ra_stream_performframes_f140699da265e346490b854df3c1ae4a.java:5712)<CR> at com.pegarules.generated.html_harness.ra_stream_performframes_f140699da265e346490b854df3c1ae4a.execute(ra_stream_performframes_f140699da265e346490b854df3c1ae4a.java:124)<CR> at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:4136)<CR> at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:3958)<CR> at com.pegarules.generated.activity.ra_action_show_harness_38c1e950e2ed0560df24e75dcd8a7552.step7_circum0(ra_action_show_harness_38c1e950e2ed0560df24e75dcd8a7552.java:746)<CR> at com.pegarules.generated.activity.ra_action_show_harness_38c1e950e2ed0560df24e75dcd8a7552.perform(ra_action_show_harness_38c1e950e2ed0560df24e75dcd8a7552.java:173)<CR> at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597)<CR> at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10845)<CR> at com.pegarules.generated.activity.ra_action_displayharness_3e3db5794319c3917bbb07b4f72d85ad.step3_circum0(ra_action_displayharness_3e3db5794319c3917bbb07b4f72d85ad.java:411)<CR> at com.pegarules.generated.activity.ra_action_displayharness_3e3db5794319c3917bbb07b4f72d85ad.perform(ra_action_displayharness_3e3db5794319c3917bbb07b4f72d85ad.java:104)<CR> at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597)<CR> at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10845)<CR> at com.pegarules.generated.activity.ra_action_perform_d9c1d32a5bf33446881c42ad6d67a71c.step18_circum0(ra_action_perform_d9c1d32a5bf33446881c42ad6d67a71c.java:1362)<CR> at com.pegarules.generated.activity.ra_action_perform_d9c1d32a5bf33446881c42ad6d67a71c.perform(ra_action_perform_d9c1d32a5bf33446881c42ad6d67a71c.java:387)<CR> at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597)<CR> at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10845)<CR> at com.pegarules.generated.activity.ra_action_add_1e48aab691d8ce0dec44b49bb5d96fba.step14_circum0(ra_action_add_1e48aab691d8ce0dec44b49bb5d96fba.java:1373)<CR> at com.pegarules.generated.activity

***Moderator Edit-Vidyaranjan: Updated SR details***

Pega Customer Service User Interface SR Parallel
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