MarianeA Member since 2016 72 posts
Posted: 1 year ago
Last activity: 1 year 5 months ago

Cannot tag a user in Pulse if it has a dash(-) in its id


We are using Pulse where users can tag users/operators.

We successfully tag users however when the user has a dash (-) in its id then we cannot tag her/him, example: id: "jean-paul".

To reproduce:

  1. Create an operator that has a dash in its id, like "test-test"
  2. Tag that user in the pulse

You will see that the user is not marked as a tagged user nor recognized as a user, but as text. So, the user will not receive any notification that he/she was mentioned in a comment

We tried to look into the control rule 'pzDisplayPostText', RS: Pega-Social:07-10-33 but no luck into forcing the disregard of the dash

We created an SR for it SR-D6740 but still no answer.

Any help in what we can customize to enable tagging users with (-) in their user id ?

Thank you,


***Edited by Moderator Marissa to update platform capability tags; update SR details****

***Edited by Moderator: Pallavi to update platform capability tags***

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