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Faulico Member since 2018 5 posts
Knowledge Expert
Posted: August 10, 2020
Last activity: August 18, 2020

Can't add service cases to "Customer Verification" functionality

Hello,

I created an implementation layer on the top of Pega CS, and I selected all the service cases. I am trying to setup the "Customer verification" functionality by going to "Tools - Customer Verification" in app studio.

 

Unfortunately the "Service cases" dropdown only shows one result: "Exercise customer data rights", but not the other service cases present in the system. I checked the source, and the dropdown is sourced by the DP "D_CaseVerificationList" which queries on the " PegaCS-Data-CasesVerification" class, which contains one entry only (the one above). I haven't seen anywhere in the documentation the configuration of such class in order to allow a Service Case to be "Verifiable".

Any idea how can I solve this issue?

Regards,

Fabio

Pega Customer Service 8.4 Case Management Cross-Industry Lead System Architect
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