Posted: 19 Jun 2018 9:32 EDT Last activity: 20 Nov 2018 13:47 EST
Can't assign a robot to an activity
Im trying to assingn a task to my robot that is executing a automation, but every case that is create is removed from queue for robot procces and is not assigned to a robot, my robot is running the automation "demoCellDataPlan" and it starts from the robot activity "actSearchForPromo" on the automation "Demo_E_RbtSearchPromoStarted", my case flow is designed with a "start" and a "end" shape and is set to run the robot automation "actSearchForPromo", but It still not assigning the activity to te robot.
Can somebody help me on this problem.
I left attached some screenshots showing my configuration.
***Edited by Moderator Marissa to update platform capability tags****
Thank you for posting your query in the PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write Post button here. Once created, please reply back here with the URL of the new post.
You may also refer this discussion link as a reference in the new thread.
The robot will not receive anything in the queue, because there is nothing to be assigned, unless you are launching an assignment that can be routed to the robot for completion. If this is just a test, try creating na simple assignment shape before your robot queue node and update your robot automation to populate a field on your assignment to see if the robot just needs an actual item to be routed to it.