Question

9
Replies
1847
Views
Close popover
Shane Soderstrom (Shane Sody)
CR England

CR England
US
Shane Sody Member since 2018 16 posts
CR England
Posted: January 7, 2019
Last activity: December 11, 2019
Closed
Solved

Can't open Pega Robotics Runtime

I have just installed Pega Robotic Runtime version Pega Robotics Studio 8.0.2014.0. When I try to open it a text file is auto generated named OpenSpan.Runtime.Exe.Exception. Inside it says:

OpenSpan.Diagnostic Internal Exception

Exception Report

1) Exception Information
*********************************************
Exception Type: System.ApplicationException
Message: "Diagnostic class not yet initialized."
Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items
TargetSite: Void AssertInitialized()
HelpLink: NULL
Source: "OpenSpan"
HResult: -2146232832

StackTrace Information
*********************************************
at OpenSpan.Diagnostics.Diagnostic.AssertInitialized()
at OpenSpan.Diagnostics.Diagnostic.DisposePublishers()

*********************************************

It then automatically closes with no indication that it even opened. I will also attach the runtime log. Does anyone know what is causing this to occur and how to fix it?

Robotic Process Automation
Moderation Team has archived post