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JavierC8 Member since 2017 18 posts
Accenture
Posted: 1 year ago
Last activity: 1 year 6 months ago

CaptureResponseAndInititateOffer - Execute offer flow from an activity

Hi,

We are using CaptureResponse service (OOTB) to update Pega Interaction History with the outcome based on the interactionId. It exists a requirement to execute an offer flow if the outcome has a specific value. We have tried to use the functionality in the activity CaptureResponseAndInitiateOffer, but it is not working. It creates a new record in the IH with the outcome=Pending but it does not execute the offer flow. How can we execute an offer flow from an activity? Does it exist anything ootb?

Thank you in advance.

***Edited by Moderator: Pallavi to update platform capability tags***

Pega Marketing Data Integration Java and Activities Case Management Data Integration
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