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CobbieQ7 Member since 2020 2 posts
Procter & Gamble
Posted: 1 month ago
Last activity: 1 month 2 weeks ago

Capturing data from user input in chatbot and using this data in body when connecting to external API

Hi, 

I was wondering if there's any full-fledged guide or if anyone can point me in the right direction on creating a chatbot in PEGA that interacts with an external API and is able to map user input to data being passed into requests to and from the API. I've seen a lot of posts/resources on creating REST integrations and on configuring local pega chatbots, but I'm having trouble connecting and applying the two concepts together, particularly with:

  1. Mapping user input from the chat to data records,
  2. Using that same data as the body of a request that the chatbot will then make to the external API,
  3. Using the data returned from these API calls for custom responses

I would greatly appreciate any help on this. Thanks.

***Edited by Moderator: Pallavi to move from Pega Academy to Product***  

Pega Platform Data Integration
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