Question 3 Replies 757 Views × Close popover Akihito Muroi (muroa) PEGA Sr. System Architect Pegasystems Inc. JP View Profile Send Message muroa Member since 2018 7 posts PEGA Posted: August 9, 2018 Last activity: August 14, 2018 Posted: 9 Aug 2018 4:45 EDT Last activity: 14 Aug 2018 9:51 EDT Closed Case is already open alert dialog popup when you click "Begin" button in review harness at CaseManegaer portal in Pega 7.2.2 Case route to user_a and user_a peformed it, then case route to user_b. User_b click that case from my work list on CaseManager portal open it (its open case with review harness), and click "Begin" button to start perform. It supposed to open this case without any warning but warning alert dialog popup its said case is already open. This happens in Pega 7.2.2 but 7.4. Is this known defect in version 7.2.2? note: in CaseWorker portal, warning doesn't show up. ***Edited by Moderator Marissa to update platform capability tags*** Pega Platform Case Management User Experience Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years ago Posted: 9 Aug 2018 5:27 EDT × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to muroa Hello, I thought when a user open a case he will be on PERFORM harness by default (not the REVIEW one). Did you change that with a custom configuration? Or is it all Out-Of-The-Box rules Posted: 2 years ago Posted: 9 Aug 2018 6:53 EDT × Close popover Akihito Muroi (muroa) PEGA Sr. System Architect Pegasystems Inc. JP View Profile Send Message muroa PEGA replied to MarcLasserre_GCS I correct my mistake using word 'Open'. Only OOTB used, I created very simple case for this on fresh installed 7.2.2PE. Posted: 2 years ago Posted: 14 Aug 2018 8:49 EDT × Close popover Abikash Kumar Sharma (AbikashSharma) Cognizant Cognizant SE View Profile Send Message AbikashSharma Cognizant replied to muroa I faced the same issue in Pega 7.4 too. In our Application, Dashboard should be visible to all the users. So, we had to use pyCaseManager7 portal. I updated the pyCaseManager7 harness and included pyCaseWorker section instead of pyCaseManager7. Then updated pyCaseWorker section to include pyDashboard7 harness. This trick resolved the issue of dialog pop-up.