Question3Replies744Views muroa Member since 2018 7 posts PEGA Posted: August 9, 2018Last activity: August 14, 2018 Closed Case is already open alert dialog popup when you click "Begin" button in review harness at CaseManegaer portalin Pega 7.2.2Case route to user_a and user_a peformed it, then case route to user_b.User_b click that case from my work list on CaseManager portal open it (its open case with review harness), and click "Begin" button to start perform.It supposed to open this case without any warning but warning alert dialog popup its said case is already open.This happens in Pega 7.2.2 but 7.4.Is this known defect in version 7.2.2?note: in CaseWorker portal, warning doesn't show up.***Edited by Moderator Marissa to update platform capability tags*** Pega Platform Case Management User Interface ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoMarcLasserre_GCS PEGA replied to muroaHello, I thought when a user open a case he will be on PERFORM harness by default (not the REVIEW one). Did you change that with a custom configuration? Or is it all Out-Of-The-Box rules Posted: 2 years agomuroa PEGA replied to MarcLasserre_GCSI correct my mistake using word 'Open'. Only OOTB used, I created very simple case for this on fresh installed 7.2.2PE. Posted: 2 years agoAbikashKumarS Cognizant replied to muroaI faced the same issue in Pega 7.4 too. In our Application, Dashboard should be visible to all the users. So, we had to use pyCaseManager7 portal. I updated the pyCaseManager7 harness and included pyCaseWorker section instead of pyCaseManager7. Then updated pyCaseWorker section to include pyDashboard7 harness. This trick resolved the issue of dialog pop-up.