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Posted: February 19, 2018
Last activity: March 4, 2018
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Case audit > history tab
Good afternoon,
Please can you tell me the event types that are shown in the case audit > history tab by default? We have not customized any of the related settings/rules.
Our customer would like to confirm the case audit information recorded by the system. e.g. case creation, assignment completion etc. We would like to compile a definitive list.
Thank you,
Jonathan
Hi Jonathan,
Thanks for posting on PSC.
The audit tab contains the content of work object's history based on a work object's pzInsKey.
Review OOTB activity pxRetrieveReportData, to compile the list of all events captured.
Cheers,
Gurpreet