Question
Case creation through email instantiation
Hi i have a requirement of creating a case through email instantiation. I am able to create case through email thats fine. Now my requirement is i want to send some information through email for example firstname,lastname,DOB . The information which i have provided through email i want to fetch into pega case. Please suggest how to fetch the details from email into the case .
Thanks in advance.
***Moderator Edit: Vidyaranjan| Updated Categories***
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
Hi Nithin,
Please check below link which can help with the implementation,
https://pdn.pega.com/sites/pdn.pega.com/files/help_v72/procomhelpmain.htm#case management/case-designer/case-wide-properties/case-instantiation/cm-instantiating-case-through-email-tsk.htm
Thanks,
Bala