Posted: 16 Dec 2016 1:40 EST Last activity: 4 Oct 2018 13:54 EDT
Case creation through email instantiation
Hi i have a requirement of creating a case through email instantiation. I am able to create case through email thats fine. Now my requirement is i want to send some information through email for example firstname,lastname,DOB . The information which i have provided through email i want to fetch into pega case. Please suggest how to fetch the details from email into the case .
For this you need to customize pyCreateAndManageWorkFromEmail activity which creates work items from incoming email. You can access all properties of incoming mail from Primary.pyInboundEmail.pyFrom [and others too] page. See attached image for more detail.
Hope this will give you a pointer to start your customization.
Is it Possible to create multiple cases from a single email ? For instance The email text goes like 'I want make an account enquiry and update my address'. Can email routing create multiple cases for a single body text?