Question
Case creation through email instantiation
Hi i have a requirement of creating a case through email instantiation. I am able to create case through email thats fine. Now my requirement is i want to send some information through email for example firstname,lastname,DOB . The information which i have provided through email i want to fetch into pega case. Please suggest how to fetch the details from email into the case .
Thanks in advance.
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Hi Nithin,
For this you need to customize pyCreateAndManageWorkFromEmail activity which creates work items from incoming email. You can access all properties of incoming mail from Primary.pyInboundEmail.pyFrom [and others too] page. See attached image for more detail.
Hope this will give you a pointer to start your customization.
Is it Possible to create multiple cases from a single email ? For instance The email text goes like 'I want make an account enquiry and update my address'. Can email routing create multiple cases for a single body text?
Hi Nithin,
Please check below link which can help with the implementation,
https://pdn.pega.com/sites/pdn.pega.com/files/help_v72/procomhelpmain.htm#case management/case-designer/case-wide-properties/case-instantiation/cm-instantiating-case-through-email-tsk.htm
Thanks,
Bala