Case creation through email instantiation
Hi i have a requirement of creating a case through email instantiation. I am able to create case through email thats fine. Now my requirement is i want to send some information through email for example firstname,lastname,DOB . The information which i have provided through email i want to fetch into pega case. Please suggest how to fetch the details from email into the case .
Thanks in advance.
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Pegasystems Inc.
IN
Hi Nithin,
Please check below link which can help with the implementation,
https://pdn.pega.com/sites/pdn.pega.com/files/help_v72/procomhelpmain.htm#case management/case-designer/case-wide-properties/case-instantiation/cm-instantiating-case-through-email-tsk.htm
Thanks,
Bala
Pegasystems Inc.
IN
Hi Nithin,
For this you need to customize pyCreateAndManageWorkFromEmail activity which creates work items from incoming email. You can access all properties of incoming mail from Primary.pyInboundEmail.pyFrom [and others too] page. See attached image for more detail.
Hope this will give you a pointer to start your customization.
IGC Instellars
IN
Thnks Rajesh . Thnks for your answer it will help for me.
NAB
AU
Is it Possible to create multiple cases from a single email ? For instance The email text goes like 'I want make an account enquiry and update my address'. Can email routing create multiple cases for a single body text?