We have requirement in a way that the flow parent case cannot move to resolve stage unless the child case is resolved. This seems to be working fine in dev but there are sometimes errors in PROD environement . The parent goes to repair assignment and keeps sitting on wait shape.
Following is the error on parent case : .pxInsName: Keys of Instance Value must be specified
Since this scenario is not frequent and reporducing in DEV, not able to guess the issue. Please suggest solution to fix/debug.
We are in 8.1.0 version. I am using the smart shape to created child case. Can you give me reason behind changing the pxAddChildWork which is OOTB to above activity. Since this issue is not reporducible in DEV.