Question

2
Replies
1687
Views
Ankan Chatterjee (AnkanC64)
Infosys
Lead Consultant - Process & Domain Consulting
Infosys
AU
AnkanC64 Member since 2015 6 posts
Infosys
Posted: August 11, 2016
Last activity: August 22, 2016
Posted: 11 Aug 2016 4:11 EDT
Last activity: 22 Aug 2016 0:29 EDT
Closed

Case Dependency Management

Hi,

Please consider the following scenario:

Parent Case : A

Child Cases: B, C, D

Parent A can have any number of child B & C (can be added manually). Child D will only start once all of B & C are complete. 

Problem: Added automatic instantiation dependency in child D for all of B & C must be complete. This works fine when Parent A has both of child B & C. But If parent A has only one type of child (either B or C), then the dependency does not trigger child D.

***Updated by Moderator: Vidyaranjan. Removed user added #helpme and Ask the Expert tags. Apologies for confusion, shouldn't have been an end-user option***

 

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.