Posted: 18 Aug 2016 21:44 EDT Last activity: 9 Sep 2016 2:41 EDT
Case does not get pulled from Workbasket to Worklist. Is this expected behaviour in Pega 7.1.9?
I just noticed that when a user logs in and opens a case from his Workbasket, performs some task and saves and closes the case, the case is not being pulled from the Workbasket to his Worklist. In this scenario, he does not move away from the present assignment. When he logs in again at the later point of time, he finds the case in the Workbasket and not in his Worklist.
In the versions previous to Pega 7, it used to get pulled from the Workbasket to Worklist. I'm using Pega version 7.1.9. Is this the expected behavior in this version? Please let me know.
Thanks for your response, it was helpful. If I am not wrong, the previous versions of Pega (prior to 7), the Case gets pulled from Workbasket to Worklist as soon as any User opens it. Please confirm if you are aware about this behaviour.