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KEVIN1003 Member since 2012 8 posts
FECredit
Posted: June 2, 2017
Last activity: August 17, 2017
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Case freeze after getting a validation error

We have a property(National ID) which validates the value using Edit-Validate rule. On the processing of the case, entering the incorrect value for the respect field then submitting the case triggers the validation, but freeze the case as well. System does not allow to do anything other than logging out from the system. Any idea how to bypass or fix the issue?

Pega Customer Service Low-Code App Development Low-Code App Development Dev/Designer Studio Case Management User Interface
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