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 Maulana Prabowo (MaulanaP)
Sinarmas MSIG Life

Sinarmas MSIG Life
ID
MaulanaP Member since 2017 19 posts
Sinarmas MSIG Life
Posted: November 5, 2017
Last activity: November 9, 2017
Posted: 5 Nov 2017 22:03 EST
Last activity: 9 Nov 2017 5:51 EST
Closed

Case History

How to get all case history data (ex: payment status, target, user name, agent name etc) and pzInsKey. So I can to show them on my "My Work" customization and go to past case with pzInsKey?

Thanks for all response.

Low-Code App Development Case Management Data Integration Reporting
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Posted: 3 years ago
Posted: 6 Nov 2017 4:27 EST
Neha Mittal (NehaMittal)
PEGA
Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,


I didn't understood the meaning of "get case history" do you want the case history in some kind of export format, or on the clipboard.


What is the pega version you are using, also does this link help: https://pdn.pega.com/community/pega-product-support/question/export-case-history-excel-history-section-not-available
Posted: 3 years ago
Posted: 6 Nov 2017 20:13 EST
Maulana Prabowo (MaulanaP)
Sinarmas MSIG Life

Sinarmas MSIG Life
ID

Hi NehaMittal,


Thanks for your answers.


I need to get all user data input from all past case record (resolved and unresolved case).


Oh ya, i use Pega 7.2.1.