Question5Replies4557Views×Close popoverdhulappa rajole (dhulappar5172) accenture accenture IN View Profile dhulappar5172 Member since 2015 28 posts accenture Posted: November 3, 2017Last activity: November 8, 2017Posted: 3 Nov 2017 23:37 EDTLast activity: 8 Nov 2017 3:36 EST Closed Case Level SLAI have created a case and set case level SLA on goal time I am triggering notifyAssignee action.getting below error at run time..GettingWhen I traced SendEmailToAssigneeOnGoalTime activity is running on goal time getcontact activity not able to pick the assigned operator info..Correspondence sends only if Param.To is available if it is not available then it exits the activity..When I change the logic to continue even if 'param.to' is not available then going to fix correspondence flow as To email adress is null..Using Pega 7.2.2 version...Appreciate help on the issue:) Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoPosted: 4 Nov 2017 5:52 EDT×Close popoverMahesh Sawant (Mahesh_Sawant) Capgemini SSA Capgemini AU View ProfileMahesh_Sawant Capgemini replied to dhulappar5172Can you please share the screen shots of the configuration Posted: 3 years agoPosted: 4 Nov 2017 22:28 EDT×Close popoverdhulappa rajole (dhulappar5172) accenture accenture IN View Profiledhulappar5172 accenture replied to Mahesh_SawantCurrently I am routing every stage to current operator.. and for case level sla at gaol time performing notifyassignee action.. Posted: 3 years agoPosted: 6 Nov 2017 9:45 EST×Close popoverPrakash Krishnamoorthi (PRAKASH7) ING Nederland N.V. ING Nederland N.V. NL View ProfilePRAKASH7 ING Nederland N.V. replied to dhulappar5172The OOTB Activity SendEmailToAssigneeOnGoalTime adds the new workparty using the "pxAssignedOperatorID" value from newAssignPage. 1. Ensure your operator ID is configured with valid Email ID. 2. If Yes, then trace the agent for the activity SendEmailToAssigneeOnGoalTime and check the parameter value for step 3 [Param.EmailTo] 3. Check the clipboard for pyWorkPage.pyWorkParty(Assignee) page and pyEmail1 value Workaround would be to update the SLA to run a)NotifyParty activity and mention PartyRole as "Originator" or b)create your custom activity to notify the create operator. Posted: 3 years agoPosted: 8 Nov 2017 0:14 EST×Close popoverdhulappa rajole (dhulappar5172) accenture accenture IN View Profiledhulappar5172 accenture replied to PRAKASH7Did all above mentioned steps.. there is no value on new assign page.. So its exiting activity Posted: 3 years agoPosted: 8 Nov 2017 3:36 EST×Close popoverPrakash Krishnamoorthi (PRAKASH7) ING Nederland N.V. ING Nederland N.V. NL View ProfilePRAKASH7 ING Nederland N.V. replied to dhulappar5172If new assign page does not have pxAssignedOperatorID value, then Routing details are not correct for the respective assignment. Please check your assignment routing properties.