TerranceK4053 Member since 2018 45 posts
Posted: January 2, 2019
Last activity: January 2, 2019

Case Lifecycle

I have a case that starts at a certain stage and can either end at that stage (approve/reject) or jump to any of the other numbers stages. The sequence of stages for the life of a case is dynamic in other words. Does it still make sense to even use stages/steps? It is nice I suppose to see checkmarks on the stages that the case has already gone through. But it seems to me stages were meant to sequential relatively speaking. I don't see that these are alternate stages at all as they are not the exception. Just depends on business rules which stage should be hit first and which should be the next one and so on. So do stages/steps make sense in this case?

Case Management
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