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SumitV24 Member since 2015 23 posts
Amazon
Posted: November 4, 2015
Last activity: November 30, 2015
Closed

case link opening a child case with no active assignments

Case link is opening child cases even if the case is resolved

Steps to replicate:  

1. Create a WO

2. Create a child WO

3. Resolve/Withdraw child WO

4. Click on the worklink for parent case

This will open child work object instead of opening parent WO

How can I make sure to open parent WO incase child WO is resolved; any help will be appreciated

Child case Opening.png

In the image above; if I configure configure a link to open COL-156(parent case); it will open BE-3(child case); even if the child WO is Resolved

Case Management
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