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Intel
Posted: 2 years ago
Last activity: 2 years 3 months ago
Case management functionality under My Work in PDC
Hi Team,
I have few questions regarding the new action item, when opens up in My Work in PDC:
When new action item is created, how long it will be there. What are the different state an action item goes in? When it is being closed (how many days) and if it is closed then after that where it gets stored. Is there any autoclose feature, if yes , when (after how many days) ?
***Updated by moderator: Lochan to update platform capability***
Posted: 2 years ago
Posted: 2 years ago
Hi Verda,
Thanks for replying, it was really helpful !!!
Are you able to confirm on the purge timings? or any other status timing. i saw there are many statues that an case went.
Posted: 2 years ago
14 days to auto-resolve (resolved-not-seen) - unless the case has status to ignore or elevate kpi,
95 days to purge
As long as the root issue is happening, an item will remain open in PDC. If an issue stops after two weeks the item will resolve with status Resolved-NotSeen. Item will re-open if problem re-occurs. Resolved and Resolved Not Seen items purge after 3 (or 4 - will need to check) months. Items flagged for Ignored or Elevated KPI never purge.