Swaminathan Gopalan (SGOPALAN)
Virtusa Corporation

Virtusa Corporation
SGOPALAN Member since 2011 12 posts
Virtusa Corporation
Posted: May 8, 2017
Last activity: August 24, 2017
Posted: 8 May 2017 12:34 EDT
Last activity: 24 Aug 2017 12:46 EDT

Case Management for Parent case and child case with different Class groups (work table)

Hello we want to implement a case heirarchy where the parent and the child case both belong to different class groups and work table. What this means is

Parent case mapped to Class group FW-Work-ParentCaseClass, which is mapped to work table PC_ParentCase_WorkTable.

Child Case1 mapped to Class group FW-Work-ChildCaseClass which is mapped to work table PC_ChildCase_WorkTable.

I read in the documentation that one application maps to one workpool which in turn maps to one work table. Want to understand if that is the best practice or if i can have multiple work tables for child cases for a given parent case.

Are there any issues that i should be think of before going in this path.

Appreciate the clarification,


Case Management
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