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 Sivakumar Selvam (SIVAjiTheBoss)
TCS

TCS
US
SIVAjiTheBoss Member since 2013 13 posts
TCS
Posted: November 18, 2019
Last activity: December 19, 2019
Posted: 18 Nov 2019 15:13 EST
Last activity: 19 Dec 2019 11:31 EST
Closed

Case Management - pxcoveredcount property value mismatch

Hi,

the pxcoveredcount property value is sometimes not matching with the number of child cases present for a case. this issue occurs sporadically and there are no known methods to reproduce. Have anyone faced the similar kind of issue.

Thanks,

Siva

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Case Management
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Posted: 1 year ago
Posted: 19 Dec 2019 11:31 EST
Carissa Wenhardt (CarissaW_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

I've seen some cases in the past related to the pxCoveredCountOpen but not the pxcoveredcount. Since it is sporadic, I think you would need to review the history on each case to see if there is a pattern that can be identified. Could there be a scenario where the pxcoveredcount is getting set properly initially but then maybe overwritten by some other process or a stale version of the page saved afterwards?