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TCS
Posted: November 18, 2019
Last activity: December 19, 2019
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Case Management - pxcoveredcount property value mismatch
Hi,
the pxcoveredcount property value is sometimes not matching with the number of child cases present for a case. this issue occurs sporadically and there are no known methods to reproduce. Have anyone faced the similar kind of issue.
Thanks,
Siva
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I've seen some cases in the past related to the pxCoveredCountOpen but not the pxcoveredcount. Since it is sporadic, I think you would need to review the history on each case to see if there is a pattern that can be identified. Could there be a scenario where the pxcoveredcount is getting set properly initially but then maybe overwritten by some other process or a stale version of the page saved afterwards?