Posted: 18 Nov 2019 15:13 EST Last activity: 19 Dec 2019 11:31 EST
Case Management - pxcoveredcount property value mismatch
the pxcoveredcount property value is sometimes not matching with the number of child cases present for a case. this issue occurs sporadically and there are no known methods to reproduce. Have anyone faced the similar kind of issue.
***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; update platform capability tags***
I've seen some cases in the past related to the pxCoveredCountOpen but not the pxcoveredcount. Since it is sporadic, I think you would need to review the history on each case to see if there is a pattern that can be identified. Could there be a scenario where the pxcoveredcount is getting set properly initially but then maybe overwritten by some other process or a stale version of the page saved afterwards?