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MGR007 Member since 2008 54 posts
Incessant Technologies
Posted: October 24, 2016
Last activity: November 29, 2016
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Case Managment Features/tools - Not Available in CS FW Interaction and Service Request screens work

Hi,

In base PRPC when we leverage Case management, when case flow is initiated we see several macros/utilities available, like Case Follow, Case Tag, Case Pulse. But when we use the case management for Service Request in CS Framework, the same tools are not available for either interaction or SR work.  The perform harness used for base PRPC is totally different then CS FW.  I was curious why CS FW harness never leveraged those case managment tools OOB ?  

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Low-Code App Development Case Management
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