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NikitaK4275 Member since 2017 7 posts
Billennium
Posted: 1 month ago
Last activity: 1 month 2 weeks ago

Case not getting resolved when called by SLA

I have an issue in the work object getting resolved.Somehow the  work objects are not getting lock.

When I see the service level queue items I can see the items there with the message as Save, Delete or Commit has failed because lock is not held.

Because of these our work objects are never getting resolved.

 

Any help will be appreciated

 

Thanks,

Nikita

***Edited by Moderator: Pallavi to change content type from Discussion to Question***

Pega Platform 7.3.1 Case Management
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