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Nikita Kanoria (NikitaK4275)
Goldman Sachs

Goldman Sachs
IN
NikitaK4275 Member since 2017 10 posts
Goldman Sachs
Posted: July 26, 2020
Last activity: July 31, 2020
Posted: 26 Jul 2020 4:40 EDT
Last activity: 31 Jul 2020 3:26 EDT

Case not getting resolved when called by SLA

I have an issue in the work object getting resolved.Somehow the  work objects are not getting lock.

When I see the service level queue items I can see the items there with the message as Save, Delete or Commit has failed because lock is not held.

Because of these our work objects are never getting resolved.

 

Any help will be appreciated

 

Thanks,

Nikita

***Edited by Moderator: Pallavi to change content type from Discussion to Question***

Pega Platform 7.3.1 Case Management