Question
Case opening in Review mode in place of perform
Hi Team,
I am using pega 8.5 cosmos theme portal and whenever I am trying to open a case from dashboard, recent or after case creation- case is opening in review mode, even though I have the access to case (Cases assigned to me ).
Please suggest.
Thanks,
Lalit
Hi,
Yes, I traced it and noticed that from most of the places action=openWorkByHandle has been configured, so I am good for now as I can change the action based on my need.
Now, my main problem is
we are using Ajax dynamic container for pre-case creation(in modal window) and on click of create(Action= Finish Assignments) button , my case is landing in review mode. I traced this as well and noticed that 1st doclose is getting called and then doUIAction with action=openWorkByHandle which is making case to land in review mode but I am not getting from where this action is getting passed in tracer. We are looking to land the case in perform mode as same user would perform the next task.
Thanks,
Lalit
Hi,
You can call OpenAssignment action to open the case in review mode as same user is going to be worked upon the case. OpenWorkByHandle open the review and on click of Go button case will open in perform harness.
Please refer pyToDoItem section for more details.
Hi Veera,
Thanks for the response.
Yes, I have traced and resolved the issue from dashboard, recent etc.
I am still facing issue for my 2nd scenario (below)
we are using Ajax dynamic container for pre-case creation(in modal window) and on click of create(Action= Finish Assignments) button , my case is landing in review mode. I traced this and noticed that 1st doclose is getting called and then doUIAction with action=openWorkByHandle which is making case to land in review mode but I am not getting from where this action is getting passed in tracer. We are looking to land the case in perform mode as same user would perform the next task.
Thanks,
Lalit
Hello,
Have you try to trace it to understand why Perform harness isn't called?