Question
Cognizant Technology Solutions
US
Last activity: 10 Jun 2021 3:41 EDT
Case opening in Review mode in place of perform
Hi Team,
I am using pega 8.5 cosmos theme portal and whenever I am trying to open a case from dashboard, recent or after case creation- case is opening in review mode, even though I have the access to case (Cases assigned to me ).
Please suggest.
Thanks,
Lalit
Pegasystems Inc.
FR
Hello,
Have you try to trace it to understand why Perform harness isn't called?
Updated: 26 Nov 2020 20:23 EST
Cognizant Technology Solutions
US
Hi,
Yes, I traced it and noticed that from most of the places action=openWorkByHandle has been configured, so I am good for now as I can change the action based on my need.
Now, my main problem is
we are using Ajax dynamic container for pre-case creation(in modal window) and on click of create(Action= Finish Assignments) button , my case is landing in review mode. I traced this as well and noticed that 1st doclose is getting called and then doUIAction with action=openWorkByHandle which is making case to land in review mode but I am not getting from where this action is getting passed in tracer. We are looking to land the case in perform mode as same user would perform the next task.
Thanks,
Lalit
YASH Technologies Inc Data Service
IN
Hi,
You can call OpenAssignment action to open the case in review mode as same user is going to be worked upon the case. OpenWorkByHandle open the review and on click of Go button case will open in perform harness.
Please refer pyToDoItem section for more details.
Cognizant Technology Solutions
US
Hi Veera,
Thanks for the response.
Yes, I have traced and resolved the issue from dashboard, recent etc.
I am still facing issue for my 2nd scenario (below)
we are using Ajax dynamic container for pre-case creation(in modal window) and on click of create(Action= Finish Assignments) button , my case is landing in review mode. I traced this and noticed that 1st doclose is getting called and then doUIAction with action=openWorkByHandle which is making case to land in review mode but I am not getting from where this action is getting passed in tracer. We are looking to land the case in perform mode as same user would perform the next task.
Thanks,
Lalit
Accenture
IN
@Lalit_Singh Hi How to solve this issue from dashboard and recents. Can you please elaborate the solution and provide me the screen shots.
Accenture
IN
@Lalit_Singh i have same issue i'm unable to open case in perform mode from dashboard and recents
Accepted Solution
Updated: 17 May 2021 12:04 EDT
Cognizant Technology Solutions
US
@Suresh4347 Hi Suresh,
We have removed pop-up in precase creation and that fix this issue. To remove pop from precase creation we have to update navigation rule.
Thanks,
Lalit
Pegasystems Inc.
US
Hi @Lalit_Singh
Did you resolve your question fully? If so, you can mark the proper reply as the Accepted Solution from within the ellipses on that reply.
Thanks!
Cognizant Technology Solutions
US
@MarissaRogers Yes , We got work around. Thanks !!
Pegasystems Inc.
US
@Lalit_Singh Awesome! I've marked your reply as the resolution to help others with your workaround!
Thank you!
Tech Mahindra
CA
@Lalit_Singh can you let me know which specific navigation rule ?
