Question
8
Replies
776
Views
Capgemini
Posted: October 26, 2018
Last activity: August 14, 2019
Closed
Case processing
Hi Everyone!
I have a parent case, in which on section-on click of Add button a child case gets created. But if a user clicks on Add Button and then exits by any means without entering any data a record(with a new case id) is created for the Child case that is not editable. How to stop creating a new case id until the user click on submit.
Thanks in Advance!
***Edited by Moderator: Pallavi to update platform capability tags***
When you click the button does the user get the new child case displayed? It sounds like the case may be configured to skip the create harness, so you could try disabling that in the case settings. Alternatively could you configure the child as a temporary case, and then use a persist case shape in the flow to save it once you reach the desired point in the flow?