Question

3
Replies
39
Views
ParthP78 Member since 2019 1 post
LTI
Posted: 5 months ago
Last activity: 5 months 2 weeks ago

Case routing to Administrator and not to Manager

Hi,

I am currently going through the course "Pega Platform Foundation" and facing an issue during one of the exercises in the section "Prototyping an Application using Pega Express". The exercise is related to "Assigning work". I followed the Exercise steps exactly as they are given for creation of the case. But during the Verify your work section when i Advance the case from 1st stage, the expected result is that it should route to the Manager for approval. But the case is getting routed instead to Administrator with an error.

The error displayed is as below -

Flow

pyCascadingGetApproval

Step

To WorkBasket?(ASSIGNMENT63)

Error

Unable to open assignee's Data-Admin-Operator-ID record Administrator@pega.com.

 

Please also find attached screenshots of the steps followed and the issue encountered.

Am very new to developing with pega and would appreciate if someone could please explain where the issue is and why the case is routing incorrectly.

Pega Express Pega Platform 7.1.1 Low-Code App Development App Studio Pega Academy
Share this page LinkedIn