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Vikram Reddy (Vikram22)
TechMahindra

TechMahindra
IN
Vikram22 Member since 2014 20 posts
TechMahindra
Posted: May 6, 2020
Last activity: May 10, 2020

Case should routed to Workbasket when the case is idle for 30 min

Hi All,

 

User opens the case from Work Basket on click on save button i have implemented to assign the case to current user (Work List).

when a case is in work List and case is idle for 30 min (no activity on the case for 30 mins),There is no lock on the case, if so case should automatically transferred to Work Basket.

 

 am looking something which i can handle in SLA rule

 

Thanks,

Vikram

Pega Platform 8.4 Case Management Financial Services Senior System Architect