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Vikram22 Member since 2014 19 posts
TechMahindra
Posted: 5 months ago
Last activity: 5 months 1 week ago

Case should routed to Workbasket when the case is idle for 30 min

Hi All,

 

User opens the case from Work Basket on click on save button i have implemented to assign the case to current user (Work List).

when a case is in work List and case is idle for 30 min (no activity on the case for 30 mins),There is no lock on the case, if so case should automatically transferred to Work Basket.

 

 am looking something which i can handle in SLA rule

 

Thanks,

Vikram

Pega Platform 8.4 Case Management Financial Services Senior System Architect
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