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SVAQuest Member since 2012 87 posts
Tata Consultancy Services Ltd
Posted: 7 months ago
Last activity: 7 months ago
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Case Stage not picking at the runtime

Hi All,

We have created Case Type in Ruleset:01-01-01 with one Stage. In higher version of case type, we change the existing stage to 2 and create a new stage as 1. But at the runtime the flow at the Stage 1 never picks at the runtime.

Stage 1 - Simple flow with case routing to Workbasket
Stage 2 - Screen flow routing to the User

@runtime,
- Simple flow is not triggered. It is always move to Stage 2 without calling the Stage 1 flow
- Even after removing all the stages in Case Type, the screen flow @Stage2 is triggered

Is it required any restart of the server? or any RCA? or anything is missed from the configuration point of view ?

Any suggestions please?

Note - The same approach new case type is working as expected.

Regards
SVA Quest

Low-Code App Development Case Management
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