Case status changing from resolved status
Hi
I am required to change a case status from resolved to pending status.
Is it possible to change the status?
May I have any advice?
***Edited by Moderator: Pallavi to update platform capability tags***
Updated: 14 Jun 2021 7:38 EDT
JP Morgan Chase & Co.
IN
Yes, we can change the status from Resolved either but doing a property set for pyStatusWork or calling the OOTB activity "UpdateStatus".
Tata consulting services
NL
If your case is in Resolved-Completed status then why are you trying to change the status? if you want make it Pending status first it should go to reopen status.
Technically you might use the Udpatestatus or any utility to change but it is not BPM practice.
Pegasystems Inc.
IN
Hi,
Is your requirement to just change the status or reopen the case? I assume you want to reopen the case.
comture
JP
thank you, all.
from resolved to reopen is also okay, I am required to implement the status from resolved to any status which user can edit the case again for...
Updated: 14 Jun 2021 7:38 EDT
JP Morgan Chase & Co.
IN
If the requirement is to Reopen the case and edit the data, you can use the "Re-open Work item" OOTB action. Please find the below screenshot for more details.
Cognizant
IN
Hi Yuki,
Please refer following article
Thanks